Enhancing Customer Value through LEAN

February 11, 2015, 9am to 5pm

This learning session introduces the participants on the concept of “Lean” and its impact to driving customer value in both manufacturing and services organizations.  Lean emphasizes on the idea that most of our processes are riddled with non-value activities resulting to wastes. These non-value activities are often responsible for bringing down the value of our products and services from the perspective of the customer.

The main focus for this learning session is to understand how these non-value activities and wastes in our processes can be detected and eliminated regardless of whether it’s in manufacturing or services.


This session makes use of interactive activities in order to SHOW how LEAN can work for you. There will also be an action planning session in order to help the participants in preparing for their personal journey to Lean upon returning to their organization.


The session is strictly limited to 18 participants only. This is to ensure a high engagement interaction between our Lean Mentors and the participants.

Learning Session Outline

How you will benefit


  • Able to define the customer value of your organization

  • Able to connect customer value with end to end to business process.

  • Recognize the value of lean concepts and techniques

  • Learn to see the hidden waste

  • Prepare a Re-entry Action Plan for your organization


Who Should Attend


Business Leaders, Managers, Process Owners, and Entrepreneurs who are responsible for their business operations and driving business growth with emphasis to customer value and process simplification.


Learning Investment and Inclusions


This one-day learning session is worth Php 7,500.00 (VAT included).


The inclusions are:

  • Workbook Materials

  • Business Snacks and Lunch, Unlimited espresso coffee and tea

  • Certificate of Completion


Paid parking is available in One San Miguel Avenue Building with entrance at the Shaw Boulevard



For Course-Related Questions


To reserve for this learning session or should you have any questions, please feel free to contact us via email through contact@theinstituteforopex.com with your name and contact details


Payment Process


To secure your slot please pay at least 1 week before the learning session. Please deposit payment to:


Bank of the Philippine Islands

Account Name: Technopoly Inc.

Account Number: 1413-0041-59

Branch: Taft-Quirino Avenue


Banco de Oro

Account Name: Technopoly Inc.

Account Number: 004580-3638-01

Branch: Taft-Vito Cruz


Please email a copy of your deposit slip to contact@theinstituteforopex.com this will serve as your confirmation. 


Our Facilitators and Mentors

Dennis T. Beng Hui

Dennis has been coaching and mentoring business leaders in their Lean implementation for the last 15 years. He is a frequent speaker in the Philippine Lean Six Sigma Conference. Aside from the practice of Lean, he is currently a faculty at the Department of Industrial Engineering at the Gokongwei College of Engineering of De La Salle University Manila since 1991. He has helped trained and coached lean projects in manufacturing, health care, retail and food service. He has a bachelor in science and masters in science degree in Industrial Engineering. He is currently completing his doctor of philosophy in industrial engineering.



Emil Adrian V. Fernandez

Emil is currently a part-time faculty at the Department of Industrial Engineering at the Gokongwei College of Engineering of De La Salle University Manila and holds a Bachelor and Masters of Science degree in Industrial Engineering from the same university. He has helped trained and assisted lean project implementation in manufacturing, health care, retail, education, agriculture and food service for the last 8 years. He is also the resident speaker for Lean Training, Kaizen and Six Sigma at the Philippine Trade Training Center under the Department of Trade and Industry.

Training Venue


The training site will be at Technopoly Inc’s Learning Hub located at 2901 One San Miguel Avenue Building, 1 San Miguel Avenue corner Shaw Blvd, Pasig City. Those coming from faraway places could explore the multiple accommodation options near the training venue such as Red Planet Hotel, Richmond Hotel, Lancaster Hotel, etc.


To know more about our facility please Click here
















Lean Manufacturing is a term coined by James Womack that basically means “waste elimination” that leads to creating more value for the customer. The fundamental principle of Lean is the continuous recognition and elimination of waste in operations and reducing time from order to delivery while maintaining or improving product quality. Although lean was first originated its concepts and principles in manufacturing systems its use and principles has been widely recognized by several companies in service sectors both from local and abroad as an essential approach in streamlining processes.